Complaints & Support

We welcome feedback and aim to resolve service concerns fairly.

How to raise a complaint

Contact [INSERT ACTIVE COMPLAINTS EMAIL] with your name, contact details, a description of the issue and your desired resolution. Please do not email passport scans or sensitive information unless requested through a secure process.

Response times

[INSERT ACTUAL COMPLAINT ACKNOWLEDGEMENT AND RESOLUTION TARGETS.]

Escalation

[INSERT LEGAL ENTITY, RELEVANT CONSUMER RIGHTS AND ESCALATION PROCESS BASED ON YOUR ACTUAL JURISDICTION.]